Warranty Information
Classic Stoves and Fireplaces’ Warranty Coverage Is as Follows:
All warranties are for the original purchaser only and are non-transferrable. To receive warranty the homeowner must present their original receipt and have their units serial number (usually located on the back of the unit).
Please find your “fuel type” and “manufacturer” below to see how your warranty claim is to be made.
The warranty that is listed in the manual you received with your appliance explains what the manufacturer covers. Classic Stoves and Fireplaces follows this warranty only. Most manufacturer warranties cover the cost of parts ONLY. In the event that they do cover labour, it is a partial credit which will be applied towards any labour costs.
Silicone and sealants are covered for 6 months from the date on the original receipt. It is recommended that the homeowner check their seals every year to ensure no leaks.
PLEASE NOTE: Warranty will NEVER cover the MISUSE or NEGLECT of an appliance, OVER FIRING (ANY AND ALL WARPED METAL) or lack of maintenance and cleaning. If damages are a result of evident MISUSE of a unit, WARRANTY WILL BE NULL AND VOID. If damages are a result of lack of cleaning and/or poor pellet/fuel quality then the homeowner will be charged for a standard service call as this does not fall under any warranty. Standard labour rates apply within Fredericton and surrounding areas, outside of these areas a travel fee will also be charged.
ELECTRIC
ALL electric unit warranties are to be dealt with directly by the manufacturer OR “carry-in” warranty ONLY (the entire unit must be physically brought into Classic Stoves and Fireplaces to receive warranty).
Dimplex Customer Service
Phone: 1-800-668-6663
Hours of Operation: Monday – Friday from 8:00 a.m. – 4:30 p.m. EST
Napoleon Customer Solutions
Email: hearth@napoleonproducts.com
Phone: 1-866-820-8686
Hours of Operation: Monday – Friday from 8:30am – 5pm EST (excluding all Canadian Holidays)
WOOD, PELLET, GAS/PROPANE
Please refer to your specific manual to see exactly what is covered under your units warranty.
Enviro
Please ensure you have your serial number and have validated with manufacturers warranty that your unit is within the eligible warranty period, then contact Classic Stoves & Fireplaces for the carrying out of the warranty.
Jotul
Please ensure you have your serial number and have validated with manufacturers warranty that your unit is within the eligible warranty period, then contact Classic Stoves & Fireplaces for the carrying out of the warranty.
SBI (Enerzone, Valcourt, Ventis, Osburn)
Please ensure you have your serial number and have validated with manufacturers warranty that your unit is within the eligible warranty period, then contact Classic Stoves & Fireplaces for the carrying out of the warranty.
Harman
Please ensure you have your serial number and have validated with manufacturers warranty that your unit is within the eligible warranty period, then contact Classic Stoves & Fireplaces for the carrying out of the warranty.
Napoleon
Please ensure you have your serial number and have validated with manufacturers warranty that your unit is within the eligible warranty period, then contact Classic Stoves & Fireplaces for the carrying out of the warranty.
Supreme
Please ensure you have your serial number and have validated with manufacturers warranty that your unit is within the eligible warranty period, then contact Classic Stoves & Fireplaces for the carrying out of the warranty.
Vermont Castings
Please ensure you have your serial number and have validated with manufacturers warranty that your unit is within the eligible warranty period, then contact Classic Stoves & Fireplaces for the carrying out of the warranty.
BBQ
Please refer to your specific manual to see exactly what is covered under your units warranty.
Napoleon
Please ensure you have your serial number and your unit is covered under warranty. Contact us for warranty within the first year. Napoleon warranties are to be dealt with directly with the manufacturer after the first year.
Link: https://www.napoleon.com/en/ca/barbecues/support/warranties/warranty-claim
Phone: 1-866-820-8686
Email: grillsupport@napoleon.com
Hours of Operation: Monday – Friday from 8:30am – 5pm EST (excluding all Canadian Holidays)
Jackson Grills
Please ensure you have your serial number and your unit is covered under warranty and then contact Classic Stoves & Fireplaces for the carrying out of the warranty.
Louisiana Grills
Please ensure you have your serial number and that your unit is covered under warranty. Louisiana Grills warranties are to be dealt with directly with the manufacturer.
Phone: 480-923-9632
Phone Hours: 7 days a week from 6AM – 8PM PST
Chat: Louisiana Grills scroll all the way to the bottom to find “LIVE CHAT”
Chat Hours: Monday – Friday from 8AM – 5PM PST
Green Mountain Grills
Please ensure you have your serial number and that your unit is covered under warranty. Green Mountain Grills warranties are to be dealt with directly with the manufacturer.
Phone: 530-347-9167 or 1-800-603-3398
Email: gmgsupport@greenmountaingrills.com
Hours of Operation: Monday – Friday from 9AM – 6PM PST, Saturday – Sunday 9AM-5PM PST
CHIMNEY, PIPE, VENTING, AND LINER
ICC
Please refer to ICC website for specific warranty information and claims. http://www.icc-rsf.com/en/support-and-warranty-icc-rsf